The Privacy Policy outlines the information Canyon Ministries gathers, how we use that information, and the options you have to access, correct, or delete such information.
Purpose Of Our Privacy Policy
This Privacy Policy of Canyon Ministries (“we” “us” or “our”) outlines how your personally identifiable information and other personal data (your “information” or “data”) will be collected, used, and shared in connection with your access to and/or use of our website, web applications, software, products, and services (collectively now referred to as the “Services”). This Privacy Policy also describes your choices and rights regarding the use, access and correction or deletion of your user information. By using the Services, you consent to the use of your user information in accordance with this Privacy Policy.
Notice to EU Individuals: this Privacy Policy and its statements are intended to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the “General Data Protection Regulation” or “GDPR”) and provide appropriate protection and care with respect to the treatment of your user information in accordance with the GDPR.
Privacy Policy Outline & Our Commitment To You
Canyon Ministries is committed to respecting the privacy and rights of all parties who visit our website, book tours, and interact with the ministry, including our donors. We strive to protect the security of your personal information, and we are committed to treating it confidentially.
The following outlines our Privacy Policy and details the measures we have taken to safeguard and protect your privacy. In the following we describe the privacy practices for our Services. You will learn about the data we collect, how we use it, the controls we give you over your information, and the measures we take to keep it safe. Specifically, the Privacy Policy covers:
- Information We Collect
- How We Use Information We Collect
- How Information Is Shared
- Your Access to and Control of Personal Data
- Data Retention
- Analytics and Advertising Services Provided by Others
- Our Policy on Children
- Information Security
- International Information Transfers
- Changes to this Policy
- Contact Information
Information We Collect
On our website, you can provide contact information to book tours, for ministry-related purposes, to order resources, to receive updates and promotions by mail and by email, or to make ministry contributions. When you use our Services, we collect the following types of information:
- Contact Information: Name, organization, complete address, phone, email address.
- Payment Information: Method of payment, credit card or service ID, essential verification information.
- Shipping Information: Name, organization, complete shipping address, and phone number.
- Promotional Information: How you found us.
- Survey Information: Contact information and demographics such as postal/zip code, age bracket level.
- Correspondence Information: Suggestions, comments, messages, questions, and requests for further correspondence.
- Usage Information: IP address, browser type, operating system, date stamps, etc. (see Logs below).
Information You Provide
Account Information
Some information may be required to create an account or utilize something regarding our Services, primarily our Grand Canyon Rim Tours. This includes information such as your name, email address, phone number, billing address, and referral source. You may also choose to provide other types of information, such as date of birth, gender, and education or ministry related background. If you contact us or participate in a survey, contest, or promotion, we collect the information you submit such as your name, contact information, and message.
Information from Third-Party Services
If you choose to connect your account on our Services to your account on another service, we may receive information from the other service. For example, if you connect to Facebook or Google, we may receive information like your name, profile picture, age range, language, email address, and friend list. You may also choose to grant us access to your data from another service. You can stop sharing the information from the other service with us by removing our access to that other service.
Payment and Card Information
Canyon Ministries complies with the Payment Card Industry Data Security Standard that requires us to provide certain data security measures in order to, among other things:
- Protect cardholder data that is stored
- Have and maintain a firewall configuration
- Maintain industry standard password complexity requirements
- Encrypt transmission of cardholder data across public networks
- Restrict access to cardholder data by business need-to-know
- Track access to network resources
- Regularly test security systems and processes
If you purchase Canyon Ministries resources and merchandise, or book a tour on our website, you provide your payment information, including your name, credit or debit card number, card expiration date, CVV code, and billing address. We do not store any sensitive payment information such as your actual credit card number, but your name, billing address, and contact information are stored to process your order or reservation. We also store your shipping address to fulfill any orders. Note that third-party payment processors may retain this information in accordance with their own privacy policies and terms.
Information We Receive from Your Use of Our Services
When you access or use our Services, we receive certain usage data. This includes information about your interaction with the Services, for example, when you view or search content, create your account, or book a tour with us.
We also collect data about the devices and computers you use to access the Services, including IP addresses, browser type, language, operating system, or mobile device information, the referring web page, pages visited, location (depending on the permissions you have granted us), and cookie information.
Legal Basis for Collecting and Processing Personal Data of European Customers (GDPR)
If you are an individual from the European Economic Area (EEA) and your transaction is subject to the European Union’s General Data Protection Regulation (GDPR), or in the event that Canyon Ministries does receive personal data of European customers, please note that our legal basis for collecting and using your personal information will depend on the personal information collected and the specific context in which we collect it. We normally will collect personal information from you only where: (a) we have your consent to do so, (b) where we need your personal information to perform a contract with you (e.g., to deliver the Services you have requested), or (c) where the processing is in our legitimate interests. Please note that in most cases, if you do not provide the requested information, Canyon Ministries will not be able to provide the requested service to you.
In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.
Where we rely on your consent to process your personal data, you have the right to withdraw or decline consent at any time. Where we rely on our legitimate interests to process your personal data, you have the right to object.
If you have any questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us.
How We Use Information We Collect
We use the information we collect for the following purposes:
Provide and Maintain the Services
By using the information we collect, we are able to deliver the Services and honor our contract with you, and we use your information to give you customer support.
Improve, Personalize, and Develop the Services
We use the information we collect to improve and personalize the Services and to develop new ones. For example, we use the information to troubleshoot and protect against errors; perform data analysis and testing; conduct research and surveys; and develop new features and Services. We also use your information for understanding our users in order to show you more relevant content.
Communicate with You
We use your information when needed to send you Service notifications and respond to you when you contact us. We also use your information to send you relevant content, provide ministry updates, and to promote resources and activities you may be interested in. You can control marketing communications by using the “email opt out” links in our emails.
Promote Safety and Security
We use the information we collect to promote the safety and security of the Services, our users, and other parties. For example, we may use the information to authenticate users, facilitate secure payments, protect against fraud and abuse, respond to a legal request or claim, conduct audits, and enforce our terms and policies.
Logs
Canyon Ministries uses log files to track trends, activity, and improve the overall user experience. These log files contain information about what domain you are coming from (i.e., Facebook, Google, Instagram), what browser software and system software you use, and what pages were visited on our site. This information is shared only among necessary Canyon Ministries employees and our Board of Directors, and is archived for analysis in the future. Some anonymous browsing data may be shared publicly for promotional purposes.
Cookies
We use cookies and similar technologies to give you a better customer experience. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to enable our systems to recognize your browser and improve your experience by providing features for our Services, including our online stores.
The Help portion of the toolbar on most browsers will tell you how to change how your browser handles cookies. However, cookies allow you to take full advantage of our website and the vast majority of others, and we recommend that you leave them turned on.
We use WordPress SiteStats and Google Analytics to track visits to all of our webpages. This service provides us anonymous user information that helps identify visitor trends so we can continue to improve our websites and Services.
Our Use of Information from European Subjects
For European customers whose personal data is received by us and is subject to the GDPR, we rely on several legal bases to process the data. These include when you have given your consent, which you may withdraw at any time by using the “email opt out” link in our emails or by contacting us; when the processing is necessary to perform a contract with you; and our legitimate business interests, such as assisting you with a Service request, or in improving, personalizing, and developing the Services, delivering email and printed newsletters, marketing new features or activities that may be of interest, profiling to better understand our users, and promoting safety and security, as described above.
How Information Is Shared
We do not share your personal information except in the limited circumstances described below.
For External Processing
We transfer information to our service providers and other partners who process it for us, based on our instructions, and in compliance with this policy and any other appropriate confidentiality and security measures. These partners provide us with services globally, including for customer support, information technology, payments, sales, marketing, data analysis, research, and surveys. These service providers include data processing partners, such as MailChimp, Facebook, Google, and CheckFront to facilitate our Services. For donation-related or tour Services we may share information with secure payment processors such as PayPal or Stripe.
For Legal or Security Reasons
We may preserve or disclose information about you to comply with a law, regulation, legal process, or governmental request; to assert legal rights or defend against legal claims; or to prevent, detect, or investigate illegal activity, fraud, abuse, violations of our terms, or threats to the security of the Services.
We may share non-personal information that is aggregated, anonymous or de-identified so that it cannot reasonably be used to identify an individual. We may disclose such information publicly and to third parties, for example, in public reports about tour statistics, attendance at ministry venues or events, or effectiveness of various marketing campaigns.
Your Access to and Control of Personal Data
You have the right to access, correct, update, export, or delete your personal information at any time.
If you need assistance regarding your rights, please contact us, and we will make every effort to comply with your request in accordance with applicable laws.
If you request to delete your account and other subject data, please note that while most of your information will be deleted within 7 days, it may take up to 30 days to delete all of your information, like the data stored in our backup systems. This is due to the size and complexity of the systems we use to store data. We may also preserve data for legal security reasons, including as described in the How Information is Shared section.
Data Retention
We keep your account and contact information on record unless you request its removal, as we use this data to provide you with information and updates on our Services. We also keep information about you and your use of the Services for as long as necessary for our legitimate business interests, for legal reasons, and to prevent harm, including as described in the How We Use Information and How Information is Shared sections.
Analytics and Advertising Services Provided by Others
We work with partners who provide us with analytics and advertising services, including Google Analytics, Facebook, and Instagram. This includes helping us understand how users interact with the Services, serving ads on our behalf across the internet, and measuring the performance of those ads. These companies may use cookies and similar technologies to collect information about your interactions with the Services and other websites and applications. To learn more and about your privacy choices, please read our Cookies statement.
Our Policy on Children
We understand the importance of taking additional measures to protect children’s privacy. Our Services at Canyon Ministries are not directed to persons under the age of 13. No personally identifiable data is collected from or about children. We do not knowingly collect any personal data from children or other individuals who are not legally able to use our Services, and persons under the age of 13 are not permitted to create accounts. If we learn that we have collected the personal information of a child under the age of 13, we will take steps to delete the information as soon as possible, unless we are legally obligated to retain such data. Parents who believe that their child has submitted personal information to us and would like to have it deleted may contact us.
Information Security
We work hard to keep your data safe. We use a combination of technical, administrative, and physical controls to maintain the security of your data. This includes using Secure Socket Layer (SSL) technology to encrypt, transmit and securely store sensitive information. No method of transmitting or storing data is completely secure, so if you have a security-related concern, please contact us.
International Information Transfers
Canyon Ministries is a U.S.-based company. If you are accessing or using our websites or Services in the United States or otherwise providing information to us, you are agreeing to the transfer of your personal information to the United States and its jurisdiction. Please note that the U.S. may have privacy and data protection laws that differ from, and are potentially less protective than, the laws of your country. You agree to this understanding when you create an account, purchase something from our website, or book a tour, irrespective of which country you live in. If you later wish to withdraw your consent, you can contact us to request deletion of your account.
Changes to This Policy
If we make changes to this Policy that we believe materially impact the privacy of your personal data, we will also post the updated Policy on this website, noting the effective date of any changes.
Contact Information
For questions, comments, or data retention related requests, Canyon Ministries may be contacted in the following ways:
By Email: via our Contact Us page
By Phone: (928) 251-3000
By Mailing Address:
Canyon Ministries
PO Box 307
Flagstaff, AZ 86002